Know Your Customer (KYC) Policy

1. Purpose

INSTASWICH LIMITED verifies the identity of the people and businesses we serve in order to prevent fraud, impersonation and financial crime, and to support our Anti-Money Laundering Policy.

2. When KYC applies

• Onboarding of Introducing Brokers, Master IBs and business partners.
• Commission and revenue-share payouts.
• Subscription or education payments flagged by our risk checks.
• Any request to change payout details or account ownership.

3. Information we collect

• Individuals: full legal name, date of birth, nationality, residential address, contact details.
• Businesses: registered name, registration number, registered address, directors and beneficial owners.
• Documents: government-issued photo ID (passport, national ID or driver's licence), proof of address dated within three months, and incorporation documents where relevant.

4. Verification process

Documents are checked for authenticity, consistency and expiry. We may request a selfie or live confirmation to match the ID holder, and we may verify details against independent registries such as the Corporate Affairs Commission.

5. Document standards

• Photo ID must be valid, unexpired, in colour, and show all four corners with legible text.
• Proof of address must be a utility bill, bank statement or government letter dated within three months.
• Corporate documents must include the certificate of incorporation, status report and ownership structure.
• We reject cropped, edited, screenshotted or password-protected files, and files that fail our malware screening.

6. Enhanced due diligence

Additional checks apply where a client or partner is a politically exposed person, is based in a higher-risk jurisdiction, uses complex ownership structures, or presents activity inconsistent with their profile. In these cases we establish source of funds and source of wealth, obtain senior approval before proceeding, and review the relationship more frequently.

7. Ongoing review

Records are refreshed periodically — typically every 12 months for higher-risk relationships and every 36 months otherwise — and whenever we detect a material change in circumstances, activity pattern or risk profile, or where an identity document has expired.

8. Refusal, suspension and termination

We may decline, pause or end a relationship where documents are missing, unverifiable or inconsistent, where a sanctions or PEP match is confirmed, where the beneficial owner cannot be established, or where we reasonably suspect financial crime. We are not obliged to disclose our reasons where doing so would prejudice an investigation.

9. How we handle your documents

Uploads are transmitted over encrypted connections, screened for malware, stored encrypted with strict role-based access, and viewable only by authorised compliance staff. Every access is logged. Documents are retained for at least five years after the end of the relationship and then securely destroyed, in line with our Privacy Policy. Your data is never sold.

10. Your rights

You may ask what identification data we hold, request correction of inaccuracies, and object to processing. Some rights are limited where retention is required by anti-money-laundering law. Requests go to support@instaswich.com.

11. Fraud warning

We will never ask you to send identification documents to a personal social-media account, and we never ask for broker passwords, one-time codes or wallet seed phrases. Verify any request against the official contact details on our Contact page before responding.

12. Broker accounts

Brokers we introduce you to run their own independent KYC. Completing ours does not replace theirs, and their approval decision is entirely their own.

13. Contact

KYC enquiries: support@instaswich.com or +234 201 330 6182. See also our AML Policy.