Refund Policy

1. General position

Due to the nature of financial transactions, deposits, funding requests and exchange services, completed transactions are generally non-refundable. Once a request has been executed with a broker, banking partner or counterparty, the underlying value has already been transferred and cannot be reversed by INSTASWICH LIMITED.

2. Requesting a review

If you believe a transaction was processed in error, contact us within 7 days at info@instaswich.trade with your full name, transaction reference, trading account number, amount and payment evidence. Each case is investigated individually.

3. Processing time for approved refunds

Where a refund is approved after investigation, processing may take up to 120 working days depending on the payment provider, banking institutions and compliance review. Refunds are returned to the original payment method and in the original currency where possible; exchange rate movements between the original transaction and the refund date are borne by the customer.

4. Non-refundable items

Processing fees, exchange service margins, completed OTC cryptocurrency trades, funds already credited to a broker account, and education or subscription services that have already been accessed are non-refundable.

5. Chargebacks

Initiating a chargeback without first contacting our support desk may result in suspension of services while the dispute is investigated with the payment provider.

6. Contact

Questions about this policy: info@instaswich.trade · +234 813 686 1563.